Leadership Development
Leadership Master Class

Building Leadership Foundations

our philosophy

"What we believe"

We believe that……

• there is a clear and direct relationship between the results and reputation that an enterprise achieves and the value it creates for customers
• there is a clear and direct relationship between the value an enterprise creates for its customers and the contribution of its people
• there is a clear and direct relationship between the contribution of the people in an enterprise and the attitude, skills and knowledge of team leaders
• there is a clear and direct relationship between the attitude, skills and knowledge of team leaders and the way that action, feedback and learning occur

Cognition associates provides the framework for action, feedback and learning so it is a natural part of the work of existing or potential team leaders, by providing a mix of work based, self managed and workshop learning that is directly linked to enterprise results and reputation.

our approach

"How we work with you and your people"

We take a very practical and client focused approach to the action-feedback-learning cycle by:

• having you describe the results and reputation that you don't want
• having you describe the results and reputation that you do want
• working with you identify the key attitude, skill and knowledge dimensions that are directly linked to the "don't want — do wan't" gap
• designing a results and reputation gap learning program with your team leaders that is directly related to their personal contribution to enterprise performance
• selecting the appropriate mix of learning delivery processes — work based, self managed and workshop - that support cultural and personal requirements
• developing the learning modules based on our nationally accredited workbooks and learning materials
• delivering the learning using our action-feedback-learning cycle in workshops and self-paced workbooks
• assessing the learning outcomes to ensure they are consistent with intended behaviours and measures
• offering extended learning opportunities for individuals who want to continue their development and gain certificate or diploma qualifications

our learning themes

The main feature of our learning design is its mix and match flexibility around four team leader attitude, skills and knowledge clusters:

• Managing Self
• Managing People and Teams
• Managing Processes and Tasks
• Managing Resources, Finance and Information

Within each of these clusters we are able to provide a flexible combination of workshops and self managed workbooks that enable team leaders to integrate their

learning into workplace behaviours and outcomes.

The workbooks and learning materials have been developed by Mt Eliza Business School as part of the nationally accredited Frontline Management in Action (Certificate of Business and Diploma of Business) series. The learning materials and workbooks are presented in a highly professional manner that is consistent with contemporary action-learning principles.

Cognition associates is a licenced Mt Eliza Business School provider of Certificate of Business and Diploma of Business learning materials and bring its own business consulting experience to these materials so that they are tailored to achieve the results and reputation you want your team leaders to achieve for you.

The four attitude, skills and knowledge clusters are able to be mixed and matched to meet your specific learning theme/s, including:

• project management
• team leadership and development
• process improvement
• performance management
• recruitment and selection
• coaching and mentoring
• change management
• budgets and costing
• relationship management
• self management

our learning content

The learning content of the Certificate of Business and Diploma of Business workbooks which support each of the attitude, skills and knowledge clusters and which would form the building blocks of the self managed learning are:

Managing Self

• Developing Yourself
• Learning to Learn
• Managing Stress Positively
• Verbal Communications
• Written Communications
• Managing the Pressure

Managing People and Teams

• You and Your Customer
• Recruiting the Team
• Selecting the Right People
• Developing Individuals
• Motivation
• Training
• Team Building
• Team Leadership
• Coaching for Improved Performance
• Developing People through Mentoring

Managing Processes and Tasks

• Quality
• Planning and Control
• Allocating Work
• Problem Solving and Decision Making
• Managing Change
• Meetings and Negotiations
• Managing Successful Projects

Managing Resources, Finance and Information

• Managing Resources
• Organisational Finance
• Managing Budgets
• Costing
• Managing Information

A Learner's Guide and a Project Guide support workshops and on-line and work based coaching is available

our learning structure

A key feature of our approach to the learning structure is to find the best fit between work and learning demands and to work to integrate the two — learning occurs by doing.

The learning structure usually involves an initial two-day workshop that provides in-depth training on the key team leader skills of presentations, learning styles, coaching and interpersonal skills.

All workshops are then designed around a one day format with appropriate interactive workbooks being used to support self-paced learning.

If there are a series of workshops they are usually spaced about one month apart so that individual learners can apply their learning at work, with appropriate coaching support either from us, or their own manager. This also enables them to share their learning with others as part of the next workshop.

The workshops are able to conducted on your premises, a nominated training venue or alternatively at a venue arranged by us with your approval. Our fees would reflect the choice of venue.

our learning design and delivery

We have extensive experience in designing learning approaches that deliver outcomes for the enterprise and the individual. Our design team understands the key relationship between knowledge and performance. We also ensure that there is a clear translation of design into delivery through agreed assessment processes.

We have an experienced group of presenters who have all had considerable business experience and understand the critical role of team leaders in achieving the results and reputation that enterprises want. They are also experienced as coaches and can provide individuals with dynamic and context-based support and feedback.

our continuing learning framework

As a consequence of our association with Mt Eliza Business School, cognition associates is able to provide the opportunity for individual learners to complete a nationally accredited qualification. The Certificate of Business and Diploma of Business qualification can be achieved at certificate or diploma levels as part of the Australian Qualifications Framework.

This option can be developed as an enterprise approach or individuals can enroll in public programs that we offer from time to time.

An individual's eligibility to be awarded a certificate or diploma depends upon the degree of delegation of authority held by the individual and the qualification level to be undertaken by an individual would be subject to consultation with you.

Mt Eliza Business School also offers a separate academic pathway for tertiary qualifications and we can make you aware of these options as part of your enterprises career development process.

your next steps

We would appreciate the opportunity to have a conversation with you about the way you can make a cost effective investment in the attitudes, skills and knowledge of your existing and potential team leaders.

At the same time you can create the opportunity for those who choose to attain a nationally accredited certificate or diploma under the Certificate of Business and Diploma of Business and Mt Eliza Business School qualifications frameworks, in their own time or yours

If you see this as a way of progressing your team leader development goals we would be pleased to provide you with an obligation free proposal that detailed the best first steps and the pathways you could take. This would require an initial briefing of about one hour by your Human Resources Manager or a senior member of your management team.